Shipping Policy

Shipping Policy - International Shipping (5-12 Days)

Thank you for choosing us. We strive to provide efficient and reliable shipping solutions to customers worldwide. This policy outlines the details of our international shipping services, including delivery times, tracking, and other essential information.

1. Shipping Methods: We offer international shipping through various trusted carriers to ensure your packages are delivered safely and on time. The shipping methods available may vary depending on your location and the destination country.

2. Delivery Timeframe: We understand the importance of timely delivery, and we aim to provide fast and efficient shipping services. The estimated delivery timeframe for is between 5 to 12 business days, depending on the destination country and any customs clearance processes. Please note that unexpected delays due to customs procedures or unforeseen circumstances may occur and are beyond our control.

3. Tracking: To keep you updated on the status of your shipment, we provide tracking information for all international orders. Once your package is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our website or the carrier's online tracking portal

4. Shipping Rates: Shipping rates for international orders are determined based on the destination country, package weight, and dimensions. The applicable shipping charges will be calculated and displayed during the checkout process. Please note that additional customs duties, taxes, or fees may apply, and these charges are the responsibility of the recipient.

5. Customs and Import Duties: When shipping internationally, your package may be subject to customs inspections and import duties imposed by the destination country's customs authorities.

6. Address Accuracy: To ensure successful delivery, please provide accurate and complete shipping information, including the recipient's name, address, and contact details. We are not responsible for delayed or undelivered shipments due to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Shipments: While we take great care in packaging and handling your shipments, unfortunate incidents may occur during transit. If your package is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation and work towards a suitable resolution.

8. Returns and Refunds: Please refer to our Refunds Policy for information regarding the return process, eligible items, and refund procedures for international shipments.

9. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns you may have regarding international shipping. Please reach out to us via contact@usepureshilajit.com for prompt assistance.

We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy.

Last updated: 30/06/2023